Veterinary Emergency and Specialty (VES) Hospital Singapore

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2 -14 Rochdale Road

Open 24/7

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Veterinary Emergency & Specialty (VES) Hospital Singapore is the first specialty referral and emergency hospital in Singapore. VES provides specialised, expert veterinary care for complex medical and surgical problems by referral from a family veterinarian or through our 24/7 Emergency service. We believe in the important relationship between the pet owner, the primary veterinarian, and the specialist, and we hope to build a strong partnership with the veterinary community in Singapore. Therefore, to enhance this collaborative approach, walk-in and second opinion consultations are not offered unless true emergencies and general practice services are not provided. Emergency services are available 24-hours a day, 7 days a week, 365 days a year.

Specialities

24/7 Emergency and Critical Care

Services offered

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Surgery

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Anaesthesia and Pain Management

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Referral Services

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Diagnostic Test

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Cardiology

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Emergency and Critical care

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Internal Medicine

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MRI/ Neurology and Neurosurgery

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Oncology - cancer management

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Ophthamology

Amenities

Dedicated intensive care unit

Air-Conditioned

24/7 Emergency and Critical Care

Laboratory

Location

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2 -14 Rochdale Road

Directions

Social

Opening Hours

24 Hours

Reviews (1)

1

(Based on 1 reviews)

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Jane

Owner of a Chow Chow

Nov 21, 2020

Extremely disappointing experience

I just want to make it clear that this is my personal experience and doesn’t represent the views of the general public. But I believe as a paying customer, I reserve the right to share my own thoughts and opinion. I remembered it was a Saturday when I brought Milky over to the hospital (9pm+) and the said doctor known to be an eye specialist wasn’t around. I have an important family lunch the next day that clashed with the doctor’s only availability (2pm+). Eventually, we decided to board Milky at the hospital for 1 night and let the doctor check on his eye the next day. I would then head over to the hospital to catch up with the doctor after my lunch. And that is the start of the most disappointing conversation with the said vet. I reached the hospital at around 3pm+, and the vet was free to have a quick chat. 👨🏻‍⚕️: “Milky has entropion and needs another surgery. The cost will be around $4K+.” 🙎🏻‍♀️: “But he just had his surgery 3 weeks ago – why would he need another surgery?” 👨🏻‍⚕️: “I don’t know, I didn’t do the surgery. He will need another eye surgery and I am available earliest next week” I was livid and got very emotional. What do you mean “I don’t know, I did not do the surgery?” My POV is that as a doctor, I would have expected at least a breakdown of - What happened? - What went wrong? - Is it safe to do the surgery within such a short span of time? - Are there any other alternatives we can go about? NO, he simply told me that HE DIDN’T KNOW and walked off when the conversation ended. I paid for the bill – $400+ for: - Overnight boarding - Doctor consultation - Medicine (I can’t remember if this happened) - The entire process took less than 24 hours. I boarded Milky 9pm+ and brought him home the next day at 3pm+. Extremely disappointing. I Will NOT recommend this hospital to any pet owners. === I also wrote an article about Milky's entire entropion journey here: https://blog.pawjourr.com/our-experience-with-entropion-cherry-eye/