Jul 15, 2020
Shop owner was friendly, and being on and off customers for a while. Love their cut and nice ribbons kind of finish looks. However recent accident turn the good impression up side down. Specific asked for puppy cut , but end up bald hair and mouth shape like a rat. Owner claimed it is the pet skin issue, and suggested dr visit, Dog’s face and head doesn’t have any skin issue, and is on regular clinic visit and diet control! Is it difficult to give owner a call to inform what they can’t achieve, and consult pet owner’s idea first ? Spent $80 and get a batak pet in return. The shop owner claims to do the best for the pet. Isn’t what every pet owner wish for their own pet? Groomer can show some respect to owner by giving a call to inform in advance at least. However, the shop owner lied about keeping owner updating during grooming. Please Show your phone call record , or message time stamp. All the communications done afterwards when owner shocking to see the pets without furs. Very defensive and dishonest shop owner. Truly regretted made recommendations to other pet owners before. Wish the drama stops here any no more fur kid go home suffer from inappropriate grooming emo. Pet owner is aware the dog has skin issues and never wanted to the poodle to be round and fluffy. And try to spend extra for bubble bath or scrub to solve skin problem from pawdy kisses too. Communication dialogue posted below. Shop owner lied about updating pet condition during grooming. (Taken from Google reviews)
This review is the subjective opinion of a Pawjourr member and not of The Woof Agency Pte. Ltd.